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Return & Refund Policy

Thank you for shopping with us!

How to apply for a refund or return:

If you feel that the product you’ve purchased does not meet the requirements you have in mind, then you do have the option to request a replacement or a refund within 14 days. Below are the conditions under which a replacement or refund will be granted. You will get a replacement/refund:

  • If the product you purchased is non-functional.
  • If you did not receive your product within 40 business days after the date you placed your order.

*Please Note: In case of replacing a non-functional or low-quality product there is no need to send us this product back. We will simply send you the new one free of charge.

We want happy customers! Contact us anytime if:

1) You are not happy with your order

If you are not happy with your purchase, please contact us via email at contact@slim-cup-matcha.com within 14 days. Our customer service team will review your request and will send further instructions.

2) You have a damaged item or low-quality

If your product is defective or does not work properly, please kindly let us know within 14 days. For the fastest resolution, please contact us via contact@slim-cup-matcha.com including a photograph demonstrating the poor quality. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you a replacement as soon as we confirmed the situation, no need to return damaged or low-quality products.